![]() You are now ready to log into your course to take the exam. Windows will prompt you for permission to run the program. An icon will appear on the Windows desktop. Click Finish when the installation is complete. You will be prompted to accept the license agreement, then click Next.Īfter a brief period of time, you will be prompted to finish the installation. The first step is to select the language. Once the file has downloaded, start the lockdown browser installer. The browser will start the download to your computer. Respondus will try to close any open applications on your computer. After opening the Software, you may be asked to select a server. Use Respondus LockDown Browser to access the internet. When you first see the webpage, you may want to review the brief video which explains the basic features of lockdown browser and why your school is requiring it for your exams.Īfter viewing the video click the Install Now button. Do not open any other browser to access the internet. The link may be provided by your instructor, or it may have been posted inside your course. To install lockdown browser, start any web browser, go to the unique download link provided to your school. If you still have issues, contact the help desk below.Installing lockdown browser.Find your way back to the question you were on using the question list in the sidebar of the Canvas quiz. Open LockDown Browser and attempt to re-enter the assessment to pick up where you left off.For a full reset, you can also optionally uninstall LockDown Browser and re-install it using the instructions in the earlier accordion section of this guide.If you are in a public space, turn your internet connection off and on. If you are at home, also reset your internet connection. ![]() Disconnect any additional screens or displays.Ideally, LockDown Browser is the only thing running on your device. After you restart, close all programs that start up automatically, like Skype or Spotify.You can force a restart by holding down the power button for 5-20 seconds or longer. If re-entering the assessment does not work, restart your device.If LockDown Browser has closed, open it again and attempt to re-enter the assessment to pick up where you left off.If you are using an iPad, switch to a desktop or laptop computer.If you are taking the assessment in a space with an in-person proctor, ask the proctor to enter the "Proctor Exit Password" to close LockDown Browser for you.Let your instructor know you are having an issue, particularly if you are in a timed quiz or exam.Try to remain calm and walk through the steps below. In these cases, you may get bumped out of the assessment temporarily. When LockDown Browser closes or appears to "freeze", it is commonly due to one of a few actions: having a pop-up from another application appear behind LockDown Browser (meaning it will be hidden from you), clicking a corrupted web link (which LockDown Browser will block), or losing your internet connection. Troubleshoot issues with a LockDown Browser assessment in Canvas You can also uninstall LockDown Browser from your device, if you like. Once you have completed the assessment, click Submit Quiz or Submit (whichever you see) when you arrive at the end. ![]()
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